FREQUENTLY ASKED QUESTIONS
You can straight away make your purchase or sign up for with us and start doing your shopping. You may pay through online banking, credit card or debit card at your convenient.
You may as well pay through bank transfer if you do not have any online banking facility through our account at CIMB Bank. We will deliver your order to your door.
You can make payment at 7 Eleven, Sen Heng, E-Wallet and other channels too provided by Razer payment gateway.
For orders in Klang Valley, if you choose Mr Speedy our target is to make sure you will receive it on the same day for orders before 7.00 pm. For orders after 7.00 pm we will arrange it the next day. In occassion where certain product is out of stock, we will arrange when it is available subject to your approval. It goes the same for ‘pre-order’ item where we will send it when the stock arrives as per stated in the product description.
For normal courier and other areas than Klang Valley, our aim is to deliver to you between within 3 days or less. If you make the purchase on the weekdays from Monday to Friday, before 4.00 pm you will receive it on the next day. If your purchase is after 4.00 pm your order will consider as for the next day, hence you will only receive it on the next 2 days.
If you make the purchase during weekend, we will able to process your delivery on next coming Monday, it goes the same during Public Holidays where we will only able to process your delivery during the next coming working days. Hence, plan your purchase and enjoy shopping
Don’t worry, we will help you to replace a new product if the product is damage due to the packing issue, expired products and wrong delivery. Please write to us at info@foodmarket.com.my and please make sure that provide the picture of the product, your reference number and your contact number. You may also call us at 03-9174 4501 and our team will assist you. There is no charge for the replacement. (T&C applies)
Our hotline for whatsapp is +60108982484
We also cater for special occasion such as corporate gift, birthday, wedding and so on. You may write to us at info@foodmarket.com.my and we will try to fulfill your request at our best.
Yes, you are most welcome to join us and we will help to expand your business. Even if you are just doing it from home and homemade products. Just talk to us. T&C apply.
We know that it is exciting to see all those food products. At the moment for online transaction we will only cover for Malaysia, but don’t worry as we can arrange for international delivery too. Please write to us your request to foodmarket.my@gmail.com or just WhatsApp us at +6019 666 4899 and we will assist you.
We charge from as low as RM5 for delivery within 5km radius in Klang Valley and 80 cent for every additional kilometer.
For normal courier service we charge as low as RM6 for all delivery through out West Malaysia up to 10kg!
You can choose your preferable delivery partner during the checkout.
For orders within Klang Valley and if chose MrSpeedy as the delivery partner, usually we will text you to inform that we are going to arrange the delivery and you will also receive a notification email too.
For orders outside Klang Valley, once we packed your order and your parcel has been collected by the courier company, you will receive a notification email from us together with the reference number from the courier company.
Sometimes error happens in the system, don’t worry you can call us at 019 666 4889 if you did not receive anything from us. We will definitely assist you till everything is in order.
When you make a purchase, you will definitely receive a confirmation email on the transaction.
You are advise to inform us immediately after received the order if you are ordering from Klang Valley while you have 3 days for orders outside Klang Valley. Subject to Terms & Condition.